kiriya Privacy Policy
Your personal information matters to us. This document explains in detail how kiriya collects your data, why it is stored, and how it is kept secure.
This Privacy Policy ("Policy") sets out our position on the collection, processing, storage, and disclosure of personal information of kiriya platform users. By creating an account on kiriya or using the site, you agree to the terms of this Policy. To learn about the general terms of use of the site, please read our Terms and Conditions.
What Information Is Collected
kiriya collects only the information needed to operate our services properly and provide you with a secure experience.
1.1 Information You Provide
- Full name and date of birth (for age verification — minimum 21 years)
- Mobile number and email address
- Username and password
- National ID card or passport details for identity verification
- Mobile Financial Service (bKash, Nagad, Rocket) account details required for deposits and withdrawals
1.2 Automatically Collected Information
- IP address and device information (operating system, browser version)
- Browsing activity and session logs on the site
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
Purpose of Data Use
Collected information is used for specific and clearly defined purposes. kiriya never uses your data unnecessarily or in a non-transparent manner.
2.1 Account Management and Verification
The information provided during registration is used to confirm your identity. This data is essential for age verification (21+) and fraud prevention. Maintaining a secure account environment is our responsibility.
2.2 Financial Transaction Processing
The necessary information is stored to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 — data is also used to set and monitor these limits.
2.3 Customer Service Improvement
Your account information may be used to assist you through 24/7 live chat and email support. This support is provided in Bengali and English.
2.4 Security and Fraud Prevention
User data is analysed to detect suspicious activity, prevent multiple accounts, and ensure platform security. Gaming history is monitored to ensure responsible gaming practices. See our Responsible Gaming Guidelines for more details.
2.5 Service Improvement and Personalisation
Your browsing and gaming preferences are analysed to present more relevant games and offers. This makes your experience more effective.
Data Storage and Security
kiriya uses industry-standard technology to protect your data. We ensure that collected information is protected from unauthorised access, alteration, disclosure, or destruction.
3.1 Encryption Technology
Your data is transmitted using SSL (Secure Socket Layer) encryption. Passwords and sensitive information are stored in hashed form — no staff member can view them directly.
3.2 Access Control
Access to user data is granted only to staff members who require it for their work. All access is logged and regularly audited.
3.3 Data Retention Period
Data is retained while your account is active. After account closure, certain data may be kept for a set period for legal and regulatory reasons. Once that period has passed, data is securely deleted.
Disclosure of Information to Third Parties
kiriya does not sell your personal information. However, data may be shared in specific circumstances and under strict conditions.
4.1 Payment Processors
Relevant information is shared with bKash, Nagad, and Rocket to complete transactions through their services. These organisations manage data in accordance with their own privacy policies.
4.2 Technology and Service Providers
Technology service providers required to operate the site (such as cloud hosting and fraud detection) may use data only under contract and for specified purposes.
4.3 Legal Obligations
Information may be disclosed in response to a court order or a lawful request from legal authorities. Where possible, you will be notified in advance.
Cookies and Tracking Technologies
kiriya uses cookies and similar technologies to improve site functionality and remember your preferences.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, perform security checks, and run core site functions. Disabling them will prevent the site from working properly.
5.2 Analytics Cookies
These cookies are used to understand which parts of the site are used most. This information is analysed in aggregate — no individual is directly identified.
5.3 Preference Cookies
These cookies store language preferences, theme settings, and other personalised experience options. You can manage cookies in your browser settings, though some features may become limited.
Your Rights
kiriya believes every user should have control over their own data. Your key rights are listed below:
6.1 Right to Access and Correct Information
You can log into your account at any time to view and update your stored information. You may also request corrections by email.
6.2 Request to Delete Data
After closing your account, you may request that your data be deleted. Unless there is a legal obligation to retain it, this will be completed within the specified timeframe.
6.3 Right to Object to Processing
You may object at any time to the use of your data for marketing purposes. Requests to stop receiving service emails or communications will be accepted.
6.4 Right to Data Portability
Upon your request, kiriya can provide your data in an easily readable format.
Minors and Age Verification
kiriya strictly enforces a 21+ age policy. Information from anyone under 18 is not knowingly collected. Age is verified at registration, and identity documents may be checked if required.
If it becomes known that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.
Policy Changes and Contact
kiriya reserves the right to update this Privacy Policy when needed. If significant changes are made, you will be notified by email to your registered address or via a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.
If you have any questions or concerns about this Policy, contact us by email: [email protected]
For answers to common questions, visit our FAQ section, where you will find detailed information about accounts, payments, and security.
Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws in force in Bangladesh. Any dispute arising from this Policy will be resolved through the relevant judicial system. kiriya sincerely believes that long-term trust is built through transparency and fairness.
Have More Questions?
Our support team is available in Bengali 24 hours a day, 7 days a week.
Read the FAQ